Field Support Manager
This position is a port operation position associate with Portus Stevedoring LLC
Are you looking for a fast paced, forward thinking, and strategically growing company where you can affect change? Then Patriot Rail is where you need to be!
Patriot Rail is the only blue water/rail-services company in North America. Patriot prides itself in providing bundled and customized port and rail solutions for its customers. The rail system, traversing 14 U.S. states, includes 12 railroads with over 600 total rail miles, as well as, 5 repair and switching locations. Our ports span 5 breakbulk, bulk, and heavy lift terminals and 2 Container, RoRo, and LoLo terminals in the South-Eastern and South-Central United States. We’re well on our way to be one of the true legendary companies in North America.
SUMMARY OF POSITION:
The Field Support Manager is responsible for the implementation, maintenance, management and training of staff on Equipment Management software system and SOP’s. This position maintains data for KPI’s, generates equipment and expense reports, sets up parts rooms and provides training for maintenance personnel on SOP’s. This position is employed by an affiliated company of Patriot Rail.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Set up, organize, shops, parts rooms, label parts, parts bins, shelves and racks in accordance with industry standards.
Inventory all equipment, tools and parts, compare to Fixed Assets.
Ensures that the equipment data base is accurate and up to date, including warranty terms, MSDS data, part numbers, bar codes, applications, cross reference, descriptions, and VMRS codes.
Monitors parts usage trends to identify incorrect parts, inferior parts, and obsolete inventory.
Communicates directly with AVP Mechanical and suppliers regarding parts inventory needs.
Monitors/Sets standard repair times, and performs cost analysis to maximize productivity.
Performs 5S process in all shops to insure safety, standardization and functionality.
Completes as required weekly, monthly, quarterly, semiannual and annual inspection on all safety related equipment, shop tools, lifting devices etc.
Enters equipment, warranty, productivity, employee and other data as needed into software system, spreadsheet or other tracking tools.
Helps implement, monitor and track SOP’s for maintenance process/reports such as PM, Asset Utilization, Productivity, Spend, Abuse, Warranty etc.
Prepares and reviews operational reports and project progress reports.
Provide training and presentations as needed in a positive and professional manner.
Generates reports as required by AVP Mechanical.
Mentor/Train employees in new processes.
Performs other duties as assigned.
High school diploma or G.E.D.
A minimum of five (5) years’ experience in managing equipment and 10 or more personnel.
Work experience with asset management, mentoring employees, warranties and warranty terms, inventory management and safety practices.
Work experience using computer applications to record, analyze, and report information.
Experience in projecting monthly spend on bi monthly basis.
Microsoft Office proficient, mid to high level excel capabilities.
Knowledge of implementing SOP’s, software systems and processes.
Vocational/technical education in equipment repair.
Work experience in heavy equipment, collection and support.
Understand oral and written communications, both general and technical.
Provide clear instructions/directions.
Problem solving and troubleshooting skills.
Functional/ Technical Skills
Has the technical and functional background to perform job duties at a high level of competence.
Accurately scopes out length and difficulty of deliverables and tasks, and develops a process that anticipates and adjusts for issues or problems.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Frequently required to sit, stand, walk, handle objects, reach with hands and arms, write, talk, type and hear. Associate is occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs. Associate is typically in an office environment but frequently travels and/or visits a railroad, facility, warehouse or outdoor environment.
ANTICIPATED PERCENT OF TRAVEL:
Job will require travel time to other sites as needed.
Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility. We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day – regardless of their role in the Company. Compliance with safety and operating rules is required and essential to our own safety and that of others.
“The Patriot Way.”
At Patriot, we value our relationships – with our customers, employees, shareholders, communities and other stakeholders. We know that safety, integrity, reliability, ethical behavior and exceptional customer service are critical to building and maintaining strong, mutually beneficial relationships. Everyone at Patriot – from the mailroom to the boardroom – embraces those values. More importantly, as a team, we make it our business to demonstrate them in everything we do. It’s “The Patriot Way.”
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- Address 10060 Skinner Lake Dr. Jacksonville, FL 32246
- Experience 5-10 years