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Ticket Agent  / Ambassador 210 views

Ticket Agent  / Ambassador
Blue Ridge Scenic Excursions LLC, has an immediate opening for the role of Ticket Agent / Ambassador.
The Blue Ridge Scenic Railway is a heritage railroad in northern Georgia and offers scenic railroad excursions in a family friendly environment.
This position meets/greets the public, distributes pre-paid tickets and answers questions in a knowledgeable, courteous manner. In addition, this position will work in the Ticket Office and as a Car Host on an as needed basis.
Local candidates preferred; no relocation assistance provided.
This is a part-time/seasonal position with a variable work schedule.
RESPONSIBILITIES:
Duties include, but are not limited to:
  • Daily batching; ticketing, verifying special requests, processing documents and reservations.
  • Answering phones and taking phone reservations.
  • Provide information and offer additional services to guests to enhance their experience with Blue Ridge Scenic Railway.
  • Greets arriving guests and walk-up customers. Make reservations as needed.
  • Follow all cash handling policies and procedures.
  • Call customers to advise of event changes and/or cancellations; as may periodically be required.
  • Respond to customer inquiries with accurate up-to-date information.
  • On an as needed basis, serve as a train Car Host during excursions.
  • Provide superior customer service.
  • Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
  • Provide First Aid/CPR/AED in the event of emergencies.
  • Strong customer service skills with the ability to resolve customer conflicts, should they arise.
  • Read, write and communicate effectively with co-workers and the general public.
  • Deal professionally, courteously and tactfully with the public and coworkers.
  • Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season.
  • Light administrative duties.
QUALIFICATIONS: 
Successful applicants will be asked to demonstrate the following:
  • Proven customer service experience.
  • Friendly, courteous phone demeanor.
  • Excellent communication skills.
  • Cash management experience helpful.
  • Ability to multi-task efficiently & effectively.
  • Work both independently and as a team.
  • Ability to think through problems and come up with solutions
  • Must be proficient in MS Word and Excel programs and multi-task effectively with strong attention to detail.
  • Self-motivation and the ability to work with minimal interference.
ADDITIONAL REQUIREMENTS:
  • Must pass all required assessments.
  • Must pass a background screening.
  • May require a post-offer medical examination, including drug and physical capabilities test.
  • Strict disciplinary policy regarding inability to report to work within proper time frame, or failure to accept a call for work.
EDUCATION/EXPERIENCE: 
  • Minimum High School diploma or equivalent.
CERTIFICATES, LICENSES, REGISTRATIONS
  • Valid state driver’s license.
  • Certified or willing to obtain certification in First Aid/CPR/AED.
MINIMUM PHYSICAL REQUIREMENTS:
Frequently required to sit, stand, walk, climb steps, handle objects, reach with hands and arms, write, talk, type and hear. Associate is occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs.
CODE OF CONDUCT STATEMENT:
Blue Ridge Scenic Excursions LLC is committed to promoting integrity and maintaining the highest standard of ethical conduct in all of its activities. The Company’s reputation is founded on the personal integrity of the Company’s personnel and its dedication to:
  • Honesty
  • Accountability
  • Quality
  • Responsibility
  • Compassion
  • Fairness

Safety:

 

Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility.  We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day – regardless of their role in the Company.  Compliance with safety and operating rules is required and essential to our own safety and that of others.

Blue Ridge Scenic Excursions LLC is committed to a diverse workforce and is an Equal Opportunity Employer.
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Company Information
  • Total Jobs 2 Jobs
  • Location USA
  • Full Address 10060 Skinner Lake Dr. Jacksonville, FL 32246
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